Jake Coffman — Interactive mobile resume for AI product leader

Shipping is easy.
Scaling is the work.
Jake
Coffman
AI Product Leader & SaaS Scale Specialist
813-449-1922· · Tampa Bay, FL

AI-native product leader who builds SaaS revenue engines for public market mergers and PE acquisitions. Recently delivered 0→1 Gen AI platforms generating millions in first-year ARR. Expert in scaling high-complexity B2B platforms across the full corporate lifecycle. Elite talent developer. Decent cook.

Career highlights
$14M
First-year ARR from IntentMail AI launch
95%
User retention improvement with AI product
$150M
ARR platform consolidated from 7 roadmaps
86%
User base growth at ConnectWise (70K→130K)
$1.5B+
Thoma Bravo PE acquisition steered through
$4M
Revenue next quarter after CRM product launch
Experience
Exactera · Series B FinTech SaaS
Senior Product Manager, Emerging Products
Jan–Nov 2025
▾
AI Tax & Compliance Automation
  • Architected 0→1 strategy for Intelligent Tax Platform and ExactReport — delivered on time and under budget, securing capital infusion from Insight Partners
  • Implemented GenAI quality & cost controls via Langfuse: prompt/version management and LLM evaluation workflows
  • Led A/B experimentation using LaunchDarkly, Datadog, and user feedback for confident decision-making
  • Scaled platform to hundreds of countries with regulatory tax compliance and UI/UX parity
  • Coordinated 48-person distributed product/engineering org across 6 countries; delivered 12 major releases in 11 months
TechTarget · NASDAQ: TTGT
Senior Product Manager, Data Analytics
Aug 2022–Jun 2024
▾
B2B MarTech · 7,500+ Enterprise Customers
  • Launched IntentMail AI: 39%→76% MAU retention, 59% customer adoption, $14M first-year ARR — key showcase for Informa Tech acquisition
  • Shipped Account Intent Feed with Salesforce/HubSpot/Workato integration to ~75 enterprise customers, generating $4M revenue in the following quarter
  • Built product health infrastructure from zero: retention, engagement, and segmentation metrics via Pendo
  • Co-founded Gen AI Governance Council and AI Trust Center; created compliance framework for enterprise AI deployment
ConnectWise · Thoma Bravo
Director of Product
May 2018–Sep 2021
▾
$150M ARR MSP Platform
  • Product head for $150M ARR MSP portfolio; managed 16-person cross-functional team (3 Lead PMs, PMM, Product Ops, Research, 10 BAs)
  • Steered roadmap/delivery for 80+ person global engineering org
  • Scaled user base 86% (70K→130K) while improving gross dollar retention 91%→94%
  • Founded Product Ops from scratch; automated Jira workflows reducing annual support overhead ~$3M
  • Orchestrated product-side integration of BrightGauge and ITBoost into 5 legacy acquisitions, consolidating 7 roadmaps
ConnectWise
Director of Support Services
Jan 2017–May 2018
▾
Global Operations · 62 Personnel
  • Directed 62-person global org (5 managers, 7 team leads); processed 40K MSP tickets/month at 95%+ CSAT
  • Implemented KCS: reduced agent ramp time 66% (9→3 months); support insights fueled product documentation
  • Promoted 25 employees (40% of team) in one year through structured career pathing
  • Built incident management framework capable of handling 100x normal volume
ConnectWise
Support Services Leadership — Progressive Roles
Aug 2012–Jan 2017
▾
Startup → Unicorn
  • Progressive promotions: Partner Support Consultant → Manager → Senior Manager → Director
  • Built tier-1 through tier-3 support infrastructure scaling the company from startup through unicorn valuation
Expertise
LLM Integration B2B SaaS GTM API-First Design M&A Integration A/B Testing OKR / KPI Multi-Product Pendo Prompt Eng. Enterprise Sales
Aspects of Expertise
Tap to explore the full matrix
Education & Credentials
University of South Florida
B.A. Sociology, Minor in Business Administration
UC Berkeley Executive Education
Product Management Executive Program
SVPG with Christian Idiodi
Inspired/Empowered Workshop
Other Training
Saint Leo Connected Leadership · Dale Carnegie Leadership for Managers
CSM / CSPO / ACSPO Pragmatic Marketing KCS Certified Florida BBQ Association Certified Judge
Jake Coffman
Jake Coffman

AI Product Leader · SaaS Scale Specialist

Tampa Bay, FL

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